Error Message on some Invoices "Purchase order vendor cannot be validated against the data source" (Doc ID 2590894.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Symptoms

Using WFR 12.2.1.3.0 and 1007G version of AP Project.

When a purchase order is validated, the currency change and vendor change popups occur. Upon selecting OK the Vendor field cannot be validated. The Vendor / Site ID field will normally display the Vendor Number & Pay site ID. In this case the Vendor field turns red and displays Vendor ID instead of Vendor Number whereas Vendor Site ID displays Purchasing Site ID. It doesn't allow to validate the vendor. The message displayed in Web Verifier for the VendorID field is:

However, when the Verifier user manually searches for the vendor using the "Vendor Search" button, that same vendor can be validated. This is happening for handful of invoices and the configuration seems to be correct.

Changes

Cause

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