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Enterprise Capture Client Cannot Import Non-Image Files with Error "Error exporting page to file" (Doc ID 2591056.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

The Capture Client generates an error every time a Non-image file is imported. This has been tested with a variety of PDF's, .DOC's, etc. and all fail.

Error:

ice.driver.ImageCaptureDriverException: Error exporting page to file {C:\Users\<username>\AppData\Local\Temp\4\oddc<doc_number>.imp}

Each time the operation is attempted, the Windows Application Event Logs show errors containing the following information:

Faulting application name: CaptureOITExport.exe, version: 0.0.0.0, time stamp: 0x55f21229
Faulting module name: MSVCR120.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e

Changes

New installation of Capture Client on Windows 2012 R2 Server.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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