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Enterprise Capture Client Cannot Import Non-Image Files with Error "Error exporting page to file" (Doc ID 2591056.1)

Last updated on MARCH 27, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


The Capture Client generates an error every time a non-image file is imported. This has been tested with a variety of PDF's, DOC's, etc. and all fail.


ice.driver.ImageCaptureDriverException: Error exporting page to file {C:\Users\<username>\AppData\Local\Temp\4\oddc<doc_number>.imp}

Each time the operation is attempted, the Windows Application Event Logs show errors containing the following information:

Faulting application name: CaptureOITExport.exe, version:, time stamp: 0x55f21229
Faulting module name: MSVCR120.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e


New installation of Capture Client on Windows 2012 R2 Server.


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