Performing an Import into an OAG Gateway Results in Errors (Doc ID 2593695.1)

Last updated on OCTOBER 07, 2022

Applies to:

Symptoms

Seeing the below error in the trace file during the OAG instance startup and not able to see anything under the main service in Policy Studio after connecting to the Gateway:

ERROR <TIMESTAMP> [<THREAD ID>] Failed to configure module: store+com.vordel.store.util.env.EnvExpandEntityStore<ID> Entitity={ HTTP ESPK = ListenersStore-<ID> with parent pk as PrimaryStore-<ID> and fields as {name=[name{<SERVICE NAME>}]} }:
com.vordel.es.EntityStoreException: Unable to resolve soft-reference for key
  at com.vordel.dwe.NativeModule.getStringValue(NativeModule.java:204)
  at com.vordel.dwe.NativeModule.entityToMap(NativeModule.java:172)
  at com.vordel.dwe.NativeModule.configure(NativeModule.java:157)
  at com.vordel.dwe.NativeModule.configure(NativeModule.java:61)
  at com.vordel.dwe.NegotiableSSLInterface.configure(NegotiableSSLInterface.java:24)
  at com.vordel.dwe.NativeModule.configure(NativeModule.java:147)
  at com.vordel.dwe.NativeModule.configure(NativeModule.java:61)
  at com.vordel.precipitate.SolutionPack.loadModules(SolutionPack.java:398)
  at com.vordel.dwe.Service.refresh(Service.java:447)
  at com.vordel.dwe.Service.(Service.java:401)

This issue started after performing an import of a configuration from another gateway.

Cause

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