My Oracle Support Banner

Performing an Import into an OAG Gateway Results in Errors (Doc ID 2593695.1)

Last updated on OCTOBER 07, 2022

Applies to:

Oracle API Gateway - Version and later
Information in this document applies to any platform.


Seeing the below error in the trace file during the OAG instance startup and not able to see anything under the main service in Policy Studio after connecting to the Gateway:

ERROR <TIMESTAMP> [<THREAD ID>] Failed to configure module:<ID> Entitity={ HTTP ESPK = ListenersStore-<ID> with parent pk as PrimaryStore-<ID> and fields as {name=[name{<SERVICE NAME>}]} }: Unable to resolve soft-reference for key
  at com.vordel.dwe.NativeModule.getStringValue(
  at com.vordel.dwe.NativeModule.entityToMap(
  at com.vordel.dwe.NativeModule.configure(
  at com.vordel.dwe.NativeModule.configure(
  at com.vordel.dwe.NegotiableSSLInterface.configure(
  at com.vordel.dwe.NativeModule.configure(
  at com.vordel.dwe.NativeModule.configure(
  at com.vordel.precipitate.SolutionPack.loadModules(
  at com.vordel.dwe.Service.refresh(
  at com.vordel.dwe.Service.(

This issue started after performing an import of a configuration from another gateway.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.