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Troubleshooting Unresponsive Oracle Identity Manager (OIM) Identity Console While Task Counters for Pending Tasks get Retrieved for Display (Doc ID 2597094.1)

Last updated on OCTOBER 08, 2019

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


The purpose of this document is to show step by step how to troubleshoot an OIM User Interface (UI) issue.

In this particular case the UI issue is the following:

When any user login into OIM identity console, numbers indicating pending tasks (red numbers inside a red bubble) are not rendered in the corresponding tiles ( 

Certifications, Pending Approvals, etc...) and the UI freezes




until the pending tasks are displayed



Once the pending tasks get rendered in the identity console a user will regain control over the UI.  


Troubleshooting Steps

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In this Document
Troubleshooting Steps

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