Oracle Identity Manager (OIM) 11g and Oracle Identity Governace (OIG) 12c Request Stuck In Status "Request Approved Fulfillment Pending" If Entitlement Removed Prior To Request Approval
(Doc ID 2605913.1)
Last updated on DECEMBER 07, 2022
Applies to:
Identity Manager - Version 11.1.2.3.0 to 11.1.2.3.190328 [Release 11g]Identity Manager - Version 12.2.1.3.0 to 12.2.1.3.190624 [Release 12c]
Information in this document applies to any platform.
Symptoms
If a Revoke Entitlement request is raised against a disconnected application instance but the entitlement is removed by other means (ex: API, Recon) before the request or associated manual fulfillment task is acted on then the request will be stuck in “Request Approved Fulfillment Pending”.
Since this is a disconnected application instance then the issue has two parts:
- request is approved and manual fulfillment task is raised (but not completed) prior to the entitlement being removed by other means
- request is not acted on at all (so no manual fulfillment task is raised) prior to the entitlement being removed by other means.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |