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Request Stuck In Status "Request Approved Fulfillment Pending" If Entitlement Removed Prior To Request Approval (Doc ID 2605913.1)

Last updated on NOVEMBER 03, 2019

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

If a Revoke Entitlement request is raised against a disconnected application instance but the entitlement is removed by other means (ex: API, Recon) before the request or associated manual fulfillment task is acted on then the request will be stuck in “Request Approved Fulfillment Pending”.

Since this is a disconnected application instance then the issue has two parts:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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