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Fusion Applications (FA), Unable to Download File Error: "Unable to retrieve information for 'UCMFAxxxxxxx'. User 'SYSADMIN' does not have sufficient privileges" (Doc ID 2626655.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

Intermittent issue while opening attachments on journals:

Unable to download file. Unable to retrieve information for 'UCMFAxxxxxxxxx'. User 'SYSADMIN' does not have sufficient privileges.

XXServer_1] [ERROR] [UCM-CS-060003] [oracle.ucm.idccs] [tid: Thread-138977] [userId: xxx@xxx.com] [ecid: 005ajgYnDlX3z005RzG7yd0005P10001P8,0:1:4:14] [APP: Oracle Universal Content Management - Content Server] Event generated by user 'xxx@xxx.com' at host 'CIS'.
[20xx-12-31T07:44:55.088+00:00] [XXServer_1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: Thread-138977] [userId: xxx@xxx.com] [ecid: 005ajgYnDlX3z005RzG7yd0005P10001P8,0:1:4:14] [APP: Oracle Universal Content Management - Content Server] general exception[[
intradoc.common.ServiceException: !csUnableToGetRevInfo2,UCMFAxxxxxxx!csUserInsufficientAccess,SYSADMIN
at oracle.apps.fnd.applcore.virusscan.filter.ServiceUtils.executeServiceImpl(ServiceUtils.java:233)
at oracle.apps.fnd.applcore.virusscan.filter.ServiceUtils.executeService(ServiceUtils.java:136)
at oracle.apps.fnd.applcore.virusscan.filter.VirusScanFilter.handleRequestForFile(VirusScanFilter.java:234)
at oracle.apps.fnd.applcore.virusscan.filter.VirusScanFilter.doFilter(VirusScanFilter.java:187)

Changes

 P2T cloning

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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