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Working with MS Word Mailing in Desktop Integration Suite (Doc ID 2628514.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


When using MS Word Mailing, the mail merge feature does not work with WebCenter Content Server.  Users are unable to to access the mail merge file located on the WebCenter Content server using a Desktop Integration Suite connection to the WebCenter Content server nor are they able to use a WebDAV connection to the WebCenter Content server.  Both connection methods fail to access the mail merge file. 

To duplicate the issue:

  1. Open/create a .docx file,
  2. Choose the 'Mailings' ribbon,
  3. Select 'Step-by-step mail Merge Wizard',
  4. Select 'Start Mail Merge',
  5. Check 'Letters' and click Next: Starting document,
  6. Check 'Start from existing document'; choose 'Use the current document' and click Next: Select 'Recipients'
  7. Check 'Use an existing list', click Browse.

Note that the File Explorer will appear, but you will not be able to pick-up any files in WCC.  The WCC servers don't show up in the file explorer.  In WebDAV, the mappings shows up, but the user will be confronted with an error when they select any file and click Open. The error message is:

"Sorry, we couldn't find your file. Was it moved, renamed, or deleted?"


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