ERROR [OGGMON-20603] OGG Core RESTful Web Service with name groups has become unresponsive (Doc ID 2628885.1)

Last updated on APRIL 17, 2023

Applies to:

Symptoms

 The Monitor Agent logs are capturing the following errors;


[2020-01-14T06:03:47.901-05:00] [JAGENT] [ERROR] [OGGMON-20609] [com.goldengate.monitor.jagent.comm.ws.ManagerService] [tid: StatusCollector] [ecid: 0000MyZiKmLAPPW_pxG7yY1U7Q05000004,0] Unsuccessful connection response from OGG Core Web Service. Query String: groups/REP1A03/files/dirprm ; Response Code: 404 ; Response Message: Not Found
[2020-01-14T06:03:47.902-05:00] [JAGENT] [ERROR] [OGGMON-20603] [com.goldengate.monitor.jagent.comm.ws.ManagerService] [tid: StatusCollector] [ecid: 0000MyZiKmLAPPW_pxG7yY1U7Q05000004,0] OGG Core RESTful Web Service with name groups has become unresponsive, javax.xml.ws.WebServiceException
[2020-01-14T06:03:47.902-05:00] [JAGENT] [ERROR] [] [com.goldengate.monitor.jagent.comm.ws.MonitoringPointsHelper] [tid: StatusCollector] [ecid: 0000MyZiKmLAPPW_pxG7yY1U7Q05000004,0] Working dir NullPointerException[[
java.lang.NullPointerException
       at com.goldengate.monitor.jagent.comm.ws.MonitoringPointsHelper.loadOGGFilenameMonitoringPoints(MonitoringPointsHelper.java:255)
       at com.goldengate.monitor.jagent.comm.ws.MonitoringPointsHelper.loadDeliveryMonitoringPoints(MonitoringPointsHelper.java:216)
       at com.goldengate.monitor.jagent.comm.ws.MonitoringPointsHelper.loadProcessMonitoringPoints(MonitoringPointsHelper.java:96)
       at com.goldengate.monitor.jagent.comm.ws.ManagerWSApi.getMonitoringPoints(ManagerWSApi.java:356)
       at com.goldengate.monitor.jagent.comm.ws.ManagerWSApi.getMps(ManagerWSApi.java:123)
       at com.goldengate.monitor.jagent.comm.ws.ManagerWSAdapter.getMpsNative(ManagerWSAdapter.java:67)
       at com.goldengate.monitor.jagent.comm.impl.ManagerFacadeImpl.getMps(ManagerFacadeImpl.java:125)
       at com.goldengate.monitor.jagent.repository.DataObjectCacheImpl.buildInstanceData(DataObjectCacheImpl.java:258)
       at com.goldengate.monitor.jagent.repository.DataObjectCacheImpl.updateState(DataObjectCacheImpl.java:1075)
       at com.goldengate.monitor.jagent.jmx.MBeansContainerImpl.processStarted(MBeansContainerImpl.java:1184)
       at com.goldengate.monitor.jagent.jmx.CAgentCallback.processStarted(CAgentCallback.java:56)
       at com.goldengate.monitor.jagent.comm.ws.NotificationsCollector.handleStartStop(NotificationsCollector.java:294)
       at com.goldengate.monitor.jagent.comm.ws.NotificationsCollector.checkAndPublishStatusUpdates(NotificationsCollector.java:255)
       at com.goldengate.monitor.jagent.comm.ws.NotificationsCollector.run(NotificationsCollector.java:81)
       at java.lang.Thread.run(Thread.java:748)

Cause

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