Fusion Apps (FA) Users Fail with csUserInsufficientAccess when Attempting to Access WebCenter Content (WCC/UCM) from Specific Systems (Doc ID 2636208.1)

Last updated on NOVEMBER 05, 2024

Applies to:

Symptoms

Fusion Application Integration.

• On Premise SOA server 
• Attempting to run GET_FILE requests
  • Fails with Exeption:
    • !csUnableToDownload,UCMFA00041309!csUserInsufficientAccess,soaservice
• On same system a curl GET_FILE request similarly fails
• Use SoapUI on a different system, test the GET_FILE, PING_SERVER, or GET_SEARCH_RESULTS requests with the same user works as expected 
  • The request response showed all the assigned FA roles and accounts assigned to the soaservice user.
• On same system, logging into the UCM page as the soaservice user, the expected roles and accounts are listed in the user profile
• Log into that UCM as soaservice, the roles and accounts are not listed
• User gaining the required roles and accounts depend on which system the UCM is accessed from

Cause

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