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Oracle Identity Governance (OIG) 12c: Inbox, Pending Approvals, Manual Provisioning and Pending Certifications Pages Do Not Open for Specific User(s) (Doc ID 2648671.1)

Last updated on AUGUST 30, 2023

Applies to:

Identity Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

After selecting the Inbox or one of the pages used to view approval tasks, the tab opens but displays an error message.  Other users can access the Inbox or Pending Approval pages without any issue. The error message on the page is:

Error Message:
Error showing tasklist. Possible reasons could be: 1. SOA server connection information is not available. 2. If it is run in federated mode, the default server may be down.

 

 

When the issue occurs, the OIM logs shows several errors containing messages like:

  

 

Cause

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