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Windows Capture Server Fails to Convert PDF to TIF "CaptureOITExport crashed before acknowledging session" (Doc ID 2648921.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version to [Release 12c]
Information in this document applies to any platform.


After upgrading a Windows Capture server from version to, the Document Conversion Processor fails to convert PDF documents to TIF.  The error found in the Capture managed server log reads:

CaptureOITExport crashed before acknowledging session

In the Application Event Viewer log the error shows as:

Log Name: Application
Source: Application Error
Date: 2/21/2020 1:11:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: cao012
Faulting application name: CaptureOITExport.exe, version:, time stamp: 0x55f21251
Faulting module name: MSVCR120.dll, version: 6.3.9600.19478, time stamp: 0x5d6aa558
Exception code: 0xc0000135
Fault offset: 0x00000000000ecf30
Faulting process id: 0x298
Faulting application start time: 0x01d5e8e255001e2c
Faulting application path: <MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
Faulting module path: MSVCR120.dll
Report Id: 92b6338a-54d5-11ea-80ff-b698bff327bd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">





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