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Windows Capture Server 12.2.1.4.0 Fails to Convert PDF to TIF "CaptureOITExport crashed before acknowledging session" (Doc ID 2648921.1)

Last updated on MARCH 13, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

After upgrading a Windows Capture server from version 12.2.1.0.0 to 12.2.1.4.0 the Document Conversion Processor fails to convert PDF documents to TIF.  The error found in the Capture managed server log reads:

CaptureOITExport crashed before acknowledging session

In the Application Event Viewer log the error shows as:

Log Name: Application
Source: Application Error
Date: 2/21/2020 1:11:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: cao012
Description:
Faulting application name: CaptureOITExport.exe, version: 0.0.0.0, time stamp: 0x55f21251
Faulting module name: MSVCR120.dll, version: 6.3.9600.19478, time stamp: 0x5d6aa558
Exception code: 0xc0000135
Fault offset: 0x00000000000ecf30
Faulting process id: 0x298
Faulting application start time: 0x01d5e8e255001e2c
Faulting application path: <MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
Faulting module path: MSVCR120.dll
Report Id: 92b6338a-54d5-11ea-80ff-b698bff327bd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  
  
  1000
  2
  100
  0x80000000000000
  
  71718
  Application
  cao012
  
  
  
  CaptureOITExport.exe
  0.0.0.0
  55f21251
  MSVCR120.dll
  6.3.9600.19478
  5d6aa558
  c0000135
  00000000000ecf30
  298
  01d5e8e255001e2c
  <MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
  MSVCR120.dll
  92b6338a-54d5-11ea-80ff-b698bff327bd

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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