Windows Capture Server 12.2.1.4.0 Fails to Convert PDF to TIF "CaptureOITExport crashed before acknowledging session"
(Doc ID 2648921.1)
Last updated on APRIL 12, 2024
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]Information in this document applies to any platform.
Symptoms
After upgrading a Windows Capture server from version 12.2.1.0.0 to 12.2.1.4.0, the Document Conversion Processor fails to convert PDF documents to TIF. The error found in the Capture managed server log reads:
CaptureOITExport crashed before acknowledging session
In the Application Event Viewer log the error shows as:
Log Name: Application
Source: Application Error
Date: 2/21/2020 1:11:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: cao012
Description:
Faulting application name: CaptureOITExport.exe, version: 0.0.0.0, time stamp: 0x55f21251
Faulting module name: MSVCR120.dll, version: 6.3.9600.19478, time stamp: 0x5d6aa558
Exception code: 0xc0000135
Fault offset: 0x00000000000ecf30
Faulting process id: 0x298
Faulting application start time: 0x01d5e8e255001e2c
Faulting application path: <MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
Faulting module path: MSVCR120.dll
Report Id: 92b6338a-54d5-11ea-80ff-b698bff327bd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
71718
Application
cao012
CaptureOITExport.exe
0.0.0.0
55f21251
MSVCR120.dll
6.3.9600.19478
5d6aa558
c0000135
00000000000ecf30
298
01d5e8e255001e2c
<MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
MSVCR120.dll
92b6338a-54d5-11ea-80ff-b698bff327bd
Source: Application Error
Date: 2/21/2020 1:11:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: cao012
Description:
Faulting application name: CaptureOITExport.exe, version: 0.0.0.0, time stamp: 0x55f21251
Faulting module name: MSVCR120.dll, version: 6.3.9600.19478, time stamp: 0x5d6aa558
Exception code: 0xc0000135
Fault offset: 0x00000000000ecf30
Faulting process id: 0x298
Faulting application start time: 0x01d5e8e255001e2c
Faulting application path: <MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
Faulting module path: MSVCR120.dll
Report Id: 92b6338a-54d5-11ea-80ff-b698bff327bd
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
71718
Application
cao012
CaptureOITExport.exe
0.0.0.0
55f21251
MSVCR120.dll
6.3.9600.19478
5d6aa558
c0000135
00000000000ecf30
298
01d5e8e255001e2c
<MW_Home>\wccapture\capture\bin\win64\CaptureOITExport.exe
MSVCR120.dll
92b6338a-54d5-11ea-80ff-b698bff327bd
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |