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Import Processor Email Job is not Picking Up Emails "Folder {0} does not exist" (Doc ID 2661348.1)

Last updated on APRIL 21, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 to 12.2.1.4.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

An Oracle WebCenter Enterprise Capture Import Processor email job is no longer processing emails.  The information in the Capture managed server log file shows as:

[2020-04-08T17:07:37.961-04:00] [capture_server1] [TRACE] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: fe0b22febda62be6:162d2146:1715b83532f:-8000-0000000000001488,0] [APP: capture] [SRC_CLASS: oracle.odc.importprocessor.email.EmailSource] [SRC_METHOD: processAccount] Folder [INVOICES] does not exist.
[2020-04-08T17:07:38.007-04:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: fe0b22febda62be6:162d2146:1715b83532f:-8000-0000000000001488,0] [APP: capture] Folder {0} does not exist.[[
oracle.odc.exception.CaptureException: Folder {0} does not exist.
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:241)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1224)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:167)
at sun.reflect.GeneratedMethodAccessor818.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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