Import Processor Email Job is not Picking Up Emails "Folder {0} does not exist"
(Doc ID 2661348.1)
Last updated on MARCH 24, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 to 12.2.1.4.0 [Release 11g to 12c]Information in this document applies to any platform.
Symptoms
An Oracle WebCenter Enterprise Capture Import Processor email job is no longer processing emails. The information in the Capture managed server log file shows as:
[2020-04-08T17:07:37.961-04:00] [capture_server1] [TRACE] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: fe0b22febda62be6:162d2146:1715b83532f:-8000-0000000000001488,0] [APP: capture] [SRC_CLASS: oracle.odc.importprocessor.email.EmailSource] [SRC_METHOD: processAccount] Folder [INVOICES] does not exist.
[2020-04-08T17:07:38.007-04:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: fe0b22febda62be6:162d2146:1715b83532f:-8000-0000000000001488,0] [APP: capture] Folder {0} does not exist.[[
oracle.odc.exception.CaptureException: Folder {0} does not exist.
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:241)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1224)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:167)
at sun.reflect.GeneratedMethodAccessor818.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
...
[2020-04-08T17:07:38.007-04:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: fe0b22febda62be6:162d2146:1715b83532f:-8000-0000000000001488,0] [APP: capture] Folder {0} does not exist.[[
oracle.odc.exception.CaptureException: Folder {0} does not exist.
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:241)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1224)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:167)
at sun.reflect.GeneratedMethodAccessor818.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
...
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |