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Delete Reconciliation is not clearing Open Provisioning tasks for the User. (Doc ID 2664900.1)

Last updated on MAY 01, 2020

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Delete Reconciliation is not clearing Open Provisioning tasks for the User.

Steps to Replicate:

- Create a UserX.
- Provision OUD account
      Make sure this shows up as provisioned/enabled in UserX's account list.
- Now bring down the OUD server or create some connectivity issue between OIM and OUD.
- Try to revoke the OUD account.
- This will create a Delete Open task with Status Pending.
- Bring up the OUD server or resolve the connectivity between OIM and OUD.
- Now delete the userX in OUD directly.
- Run Delete reconciliation
- This will revoke the OUD account for the UserX.
- And changes the status of Delete Task to cancelled and Pending at the same time.

Manual Complete of such tasks throws following error:

Now such tasks shows up in Open tasks list forever.


Expectation:

Manual Complete should take care of such tasks.

Cause

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In this Document
Symptoms
Cause
Solution
References


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