My Oracle Support Banner

ServiceNow Full User Reconciliation Scheduler Job is Failing After 30 Minutes (Doc ID 2674840.1)

Last updated on JUNE 10, 2021

Applies to:

Identity Manager Connector - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

ServiceNow Full User Reconciliation job runs fine for 30 min and then fails with the below errors:
  

Filtered recon and provisioning works fine with the connector.
 
Steps to reproduce:

1- Install and configure OIM ServiceNow 12.2.1.3 connector.
2- Run the ServiceNow Full User Reconciliation job
 
 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.