WebCenter Forms Recognition Vendor Selection Inconsistent Among Invoices From The Same Vendor (Doc ID 2680277.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Symptoms

On : 11.1.1.9.0 version, Forms Recognition

ACTUAL BEHAVIOR
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WebCenter Forms Recognition Vendor Selection inconsistent among invoices from the same vendor

Forms Recognition Verifier is inconsistent when selecting the Vendor for invoices that belong to the same vendor.

Attached is a document with steps to duplicate as well as the 4 invoices from "CompanyName", two of the invoices will not have any errors in Form Recognition Verifier and two invoices will error due to the Vendor ID.

These invoices were received at the same time and is not understoo why 2 will select the vendor correctly and 2 will need validation.

- Invoice # xxxx1 Errors on the Vendor and selects the incorrect Vendor
- Invoice # xxxx2 Does not Error
- Invoice # xxxx3 Errors on the Vendor, selects the correct Vendor however still need to validate
- Invoice # xxxx4 Does not Error
 

EXPECTED BEHAVIOR
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All invoices would be extracted with the correct vendor name

STEPS
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The issue can be reproduced at will with the following steps:
1. RTS processes invoices
2. Some invoices have correct vendor name, others do not
3. Veriifer user must correct vendor even though it's the same vendor invoice

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users must validate the vendor.

Cause

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