Error When Attempting To Change A Users Password (Doc ID 2681613.1)

Last updated on DECEMBER 18, 2023

Applies to:

Symptoms

On : 12.2.1.0.0 version, Content Server

When attempting to change a user's password,
the following error occurs.

ERROR
-----------------------
IdcAdmin: The credential store has no valid primary key passwords for the password entries that expect them. This credential store
will be treated as an invalidly configured solution. To fix this, all passwords in the .../config/private directory will have to be deleted and
new passwords generated. Any existing passwords that are stored by the this server will have to be reentered. stack trace [ Details ]
An error has occurred. The stack trace below shows more information.

!$IdcAdmin: !cs<primary>KeysInvalidPasswordStorage!$stack trace
!$stack trace
at intradoc.common.IdcLogWriter.doMessageAppend(IdcLogWriter.java:85)
at intradoc.common.Log.addMessage(Log.java:279)
at intradoc.common.DefaultReportHandler.message(DefaultReportHandler.java:508)
at intradoc.common.DefaultReportDelegator.message(DefaultReportDelegator.java:140)
at intradoc.common.Report.messageInternal(Report.java:172)
at intradoc.common.Report.message(Report.java:145)
at intradoc.common.Report.error(Report.java:408)
at idc.conversion.jps.CSFKeyLoader.readKeys(CSFKeyLoader.java:217)
at intradoc.conversion.StandardKeyLoader.load(StandardKeyLoader.java:61)
at intradoc.conversion.SecurityObjects.loadKeys(SecurityObjects.java:528)
at intradoc.conversion.SecurityObjects.init(SecurityObjects.java:133)
at intradoc.conversion.CryptoPasswordUtils.initSecurityObjects(CryptoPasswordUtils.java:75)
at intradoc.conversion.CryptoPasswordUtils.loadPasswordManagement(CryptoPasswordUtils.java:136)
at intradoc.server.IdcSystemLoader.managePasswords(IdcSystemLoader.java:3118)
at intradoc.admin.IdcAdminSystemLoader.init(IdcAdminSystemLoader.java:92)
at intradoc.admin.IdcAdminManager.init(IdcAdminManager.java:98)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletRequestUtils.java:625)
at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletRequestUtils.java:456)
at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrapper.java:103)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:1273)
at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:547)
at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:492)
at idcservlet.IdcFilter.initContentServer(IdcFilter.java:181)
at idcservlet.IdcFilter.init(IdcFilter.java:156)
at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterManager.java:343)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java:96)
at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.java:57)
at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1874)
at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3163)
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1520)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:486)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:247)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:27)
at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:671)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:79)
at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:184)
at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:361)
at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:51)
at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:240)
at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:180)
at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:96)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login - system unavailable..

Cause

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