No LDAP Connection Available To Process Request For DN errors In UCM Logs (Doc ID 2683136.1)

Last updated on MARCH 05, 2024

Applies to:

Goal

Error messages as listed below are seen in the Content Server logs about no LDAP connection. This appears to have happened shortly before the entire Windows server became unresponsive. There are two sub-domains or Organizational Units (OU) connecting to same Active Directory.

UCM_server-diagnostic.log:
=========================
[2020-05-20T10:41:21.571-05:00] [<UCM_server>] [ERROR] [LIBOVD-60143] [oracle.ods.virtualization.engine.backend.jndi.ADAuthenticator.BackendJNDI] [tid: [ACTIVE].ExecuteThread: '143' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: <ECID>,0:1:1] [APP: Oracle Universal Content Management - Content Server] [partition-name: DOMAIN] [tenant-name: GLOBAL]  [#ADAuthenticator]  Unable to create connection to ldap://<AD-LDAP.<Sample Domain>.COM>:636 as <user/domain>.[[
javax.naming.NamingException: LDAP response read timed out, timeout used:15000ms.
    at com.sun.jndi.ldap.Connection.readReply(Connection.java:479)
    at com.sun.jndi.ldap.LdapClient.ldapBind(LdapClient.java:365)
    at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:214)
and more ....
    at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
]]
[2020-05-20T10:41:21.571-05:00] [<UCM_server>] [ERROR] [LIBOVD-60143] [oracle.ods.virtualization.exception] [tid: [ACTIVE].ExecuteThread: '143' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: <ECID>,0:1:1] [APP: Oracle Universal Content Management - Content Server] [partition-name: DOMAIN] [tenant-name: GLOBAL] {0} Unable to create connection to {1} as {2}.[[
javax.naming.NamingException: LDAP response read timed out, timeout used:15000ms.
    at com.sun.jndi.ldap.Connection.readReply(Connection.java:479)
    at com.sun.jndi.ldap.LdapClient.ldapBind(LdapClient.java:365)
    at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:214)
and more ....
    at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
]]
=========================

[2020-05-20T10:42:09.605-05:00] [<UCM_server>] [WARNING] [LIBOVD-60024] [oracle.ods.virtualization.engine.backend.jndi.ADAuthenticator] [tid: [ACTIVE].ExecuteThread: '174' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: <ECID>,0] [APP: Oracle Universal Content Management - Content Server] [partition-name: DOMAIN] [tenant-name: GLOBAL] Connection error: LDAP response read timed out, timeout used:15000ms..
[2020-05-20T10:42:09.607-05:00] [<UCM_server>] [ERROR] [UCM-CS-060003] [oracle.ucm.idccs] [tid: [ACTIVE].ExecuteThread: '174' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: <ECID>,0] [APP: Oracle Universal Content Management - Content Server] [partition-name: DOMAIN] [tenant-name: GLOBAL] Event generated by user 'd858smu' at host 'CIS'.
[2020-05-20T10:42:09.607-05:00] [<UCM_server>] [ERROR] [UCM-CS-000008] [oracle.ucm.idccs] [tid: [ACTIVE].ExecuteThread: '174' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: <ECID>,0] [APP: Oracle Universal Content Management - Content Server] [partition-name: DOMAIN] [tenant-name: GLOBAL] service exception[[
intradoc.common.ServiceException: csJpsErrorLoadingSecurityInfo
        at idc.provider.jps.JpsUserProvider.loadSecurityInfo(JpsUserProvider.java:644)
        at com.fishbowl.cscomponent.advusersecmap.FishbowlJpsUserProvider.loadSecurityInfo(Unknown Source)
        at idc.provider.jps.JpsUserProvider.checkCredentials(JpsUserProvider.java:249)
and more ....
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
Caused by: oracle.security.idm.OperationFailureException: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:15000ms.
        at oracle.security.idm.providers.libovd.util.LibOVDRealm.throwException(LibOVDRealm.java:675)
        at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.hasMoreIdentities(LibOVDInverseRelationSearchResponse.java:186)
and more ....
        at oracle.security.idm.providers.libovd.LibOVDSearchResponse.hasNext(LibOVDSearchResponse.java:79)
        at idc.provider.jps.JpsUserProvider.loadSecurityInfo(JpsUserProvider.java:516)
        ... 24 more
Caused by: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:15000ms.
        at oracle.security.idm.providers.libovd.util.LibOVDRealm.throwException(LibOVDRealm.java:675)
        at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.search(LibOVDInverseRelationSearchResponse.java:225)
        at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.hasMoreIdentities(LibOVDInverseRelationSearchResponse.java:165)
        ... 29 more
Caused by: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:15000ms.
        at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:209)
        at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:47)
and more ....
        at oracle.ods.virtualization.service.DefaultVirtualizationSession.search(DefaultVirtualizationSession.java:171)
        at oracle.security.idm.providers.libovd.util.LibOVDInverseRelationSearchResponse.search(LibOVDInverseRelationSearchResponse.java:214)
        ... 30 more
Caused by: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : LDAP response read timed out, timeout used:15000ms.
        at oracle.ods.virtualization.engine.backend.jndi.BackendJNDI.getLDAPContext(BackendJNDI.java:1164)
        at oracle.ods.virtualization.engine.backend.jndi.BackendJNDI.getConnection(BackendJNDI.java:1027)
        at oracle.ods.virtualization.engine.backend.jndi.ConnectionHandle.getHolder(ConnectionHandle.java:470)
and more ....
        at oracle.ods.virtualization.engine.chain.PluginManager.runGet(PluginManager.java:318)
        at oracle.ods.virtualization.engine.chain.GlobalServicesInterface.runGet(GlobalServicesInterface.java:135)
        at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:203)
        ... 36 more
Caused by: javax.naming.NamingException: LDAP response read timed out, timeout used:15000ms.
        at com.sun.jndi.ldap.Connection.readReply(Connection.java:479)
        at com.sun.jndi.ldap.LdapClient.ldapBind(LdapClient.java:365)
        at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:214)
and more ....
        at oracle.ods.virtualization.engine.backend.jndi.JNDIConnectionPool.<init>(JNDIConnectionPool.java:214)
        at oracle.ods.virtualization.engine.backend.jndi.RemoteServer.getJNDIConnectionPool(RemoteServer.java:182)
        at oracle.ods.virtualization.engine.backend.jndi.BackendJNDI.getLDAPContext(BackendJNDI.java:1085)
        ... 82 more
]]
 

Solution

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