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Users Cannot Access The ESSO-PR URLs After Installing The Password Reset Client 11.1.2.3.2 (Doc ID 2684354.1)

Last updated on JULY 08, 2020

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.2 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Single Sign-On: Password Reset

ACTUAL BEHAVIOR

Users cannot access the ESSO-PR URLs after installing the Password Reset client 11.1.2.3.2

Installed ESSO Logon Manager and Password Reset Client using a custom MSI for version 11.1.2.3.2. The Password Reset URLs were populated in the ESSO-PR client configuration during the installation.

When the new client is installed with the custom MSI, the password reset link on the desktop login screen does not redirect the users to the password reset screen.

EXPECTED BEHAVIOR

The user can initiate the password reset quiz and perform a password reset after installing the Password Reset Client 11.1.2.3.2.


STEPS TO REPRODUCE

  1. Create a custom MSI installer for the ESSO-LM 11.1.2.3.2 client.
  2. Include the URLs for the Password Reset server in the Password Client configuration.
  3. Install the ESSO-LM and Password Reset clients with the new custom MSI.
  4. Attempt to start the Password Reset quiz using the Password Reset URL.



BUSINESS IMPACT

Due to this issue, users cannot reset their passwords with the ESSO Password Reset client in 11.1.2.3.2.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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