My Oracle Support Banner

Internet Explorer Is Slow to Load the First Page when Java(tm) Plug-In 2 SSV Helper Is Enabled (Doc ID 2686798.1)

Last updated on JULY 19, 2020

Applies to:

Java SE JDK and JRE - Version 8 to 8
Generic Windows

Symptoms

A non-administrative user launches Internet Explorer which takes over a minute to load the first web page. During loading, there is no error or exception. The unresponsive behavior does not persist after the first web page is loaded. Moreover, the issue is not specific to launching any type of application.

The observation comes from checking the SSV Helper load time which can be located from Internet Explorer -> Tools -> Manage Add-on. A sample of the SSV Helper Add-on page is shown below:

 

 

Additionally, the Windows Task Manager shows "ssvagent.exe -old" process during the period when Internet Explorer is not responsive.

Note 1: The issue does not happen to admin users.
Note 2: Disabling the SSV Helper from Internet Explorer will remove the issue. However, Oracle does not recommend disabling the SSV Helper. See Ramifications of Disabling the Java Plug-In 2 SSV Helper for details.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.