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Oracle WebCenter Portal Managed Server Fails To Start With FAILED_NOT_RESTARTABLE Status (Doc ID 2690472.1)

Last updated on JULY 17, 2020

Applies to:

Oracle WebCenter Portal - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Oracle WebCenter Portal managed server fails to start with the following error:

<date> <Info> <WebLogicServer> <BEA-000377> <Starting WebLogic Server with Java HotSpot(TM) 64-Bit Server VM Version 25.192-b12 from Oracle Corporation.>
<date> oracle.security.jps.wls.JpsBootStrapService start
INFO: JPS bootstrap service started.
<date> <Info> <RCM> <BEA-2165021> <"ResourceManagement" is not enabled in this JVM. Enable "ResourceManagement" to use the WebLogic Server "Resource Consumption Management" feature. To enable "ResourceManagement", you must specify the following JVM options in the WebLogic Server instance in which the JVM runs: -XX:+UnlockCommercialFeatures -XX:+ResourceManagement.>

Started <THIRD_PARTY_TOOL> Java Agent Successfully.

<date> <Info> <Management> <BEA-141107> <Version: WebLogic Server 12.2.1.3.0 xxxxxx>
<date> <Critical> <WebLogicServer> <BEA-000386> <Server subsystem failed. Reason: A MultiException has 2 exceptions. They are:

1. javax.xml.parsers.FactoryConfigurationError: Provider org.apache.xerces.jaxp.DocumentBuilderFactoryImpl not found
2. java.lang.IllegalStateException: Unable to perform operation: post construct on oracle.security.jps.wls.JpsBootStrapService

A MultiException has 2 exceptions. They are:

1. javax.xml.parsers.FactoryConfigurationError: Provider org.apache.xerces.jaxp.DocumentBuilderFactoryImpl not found
2. java.lang.IllegalStateException: Unable to perform operation: post construct on oracle.security.jps.wls.JpsBootStrapService
at org.jvnet.hk2.internal.ClazzCreator.create(ClazzCreator.java:392)
at org.jvnet.hk2.internal.SystemDescriptor.create(SystemDescriptor.java:487)
at org.glassfish.hk2.runlevel.internal.AsyncRunLevelContext.findOrCreate(AsyncRunLevelContext.java:305)
at org.glassfish.hk2.runlevel.RunLevelContext.findOrCreate(RunLevelContext.java:85)
at org.jvnet.hk2.internal.Utilities.createService(Utilities.java:2126)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:116)
at org.jvnet.hk2.internal.ServiceHandleImpl.getService(ServiceHandleImpl.java:90)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.oneJob(CurrentTaskFuture.java:1237)
at org.glassfish.hk2.runlevel.internal.CurrentTaskFuture$QueueRunner.run(CurrentTaskFuture.java:1168)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused By: javax.xml.parsers.FactoryConfigurationError: Provider org.apache.xerces.jaxp.DocumentBuilderFactoryImpl not found
at javax.xml.parsers.FactoryFinder.newInstance(FactoryFinder.java:200)
at javax.xml.parsers.FactoryFinder.newInstance(FactoryFinder.java:152)
at javax.xml.parsers.FactoryFinder.find(FactoryFinder.java:232)
at javax.xml.parsers.DocumentBuilderFactory.newInstance(DocumentBuilderFactory.java:120)
at oracle.security.jps.internal.config.xml.XmlConfigurationFactory.<clinit>(XmlConfigurationFactory.java:155)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:348)
at oracle.security.jps.util.JpsUtil.newInstance(JpsUtil.java:202)
at oracle.security.jps.config.JpsConfigurationFactory$1.run(JpsConfigurationFactory.java:66)
at oracle.security.jps.config.JpsConfigurationFactory$1.run(JpsConfigurationFactory.java:64)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.config.JpsConfigurationFactory.getConfigurationFactory(JpsConfigurationFactory.java:63)
at oracle.security.jps.JpsStartup.getRetryConfiguration(JpsStartup.java:475)
at oracle.security.jps.JpsStartup.<init>(JpsStartup.java:180)

Changes

Third party tool was hooked up to portal managed server.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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