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WebCenter Enterprise Capture Is Not Processing Documents, with High CPU and Memory Utilization, and Stuck Threads (Doc ID 2697488.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Enterprise Capture is not processing any emails, faxes or scanned documents. The documents are in the queue, but not processing.

There are several different kinds of errors repeating in the logs including:

<[STUCK] ExecuteThread: '54' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,021" seconds working on the request "Workmanager: default, Version: 0, Scheduled=false, Started=true, Started time: 1021470 ms
", which is more than the configured time (StuckThreadMaxTime) of "1,000" seconds in "server-failure-trigger". Stack trace:
java.io.WinNTFileSystem.getBooleanAttributes(Native Method)
java.io.File.isDirectory(File.java:849)
oracle.odc.util.FileFolderList.listFiles(FileFolderList.java:98)
oracle.odc.util.FileFolderList.next(FileFolderList.java:78)
oracle.odc.importprocessor.folder.FolderSource.pollForWork(FolderSource.java:149)

The stuck threads later become unstuck:

<Info> <WebLogicServer> <HOST> <capture_server1> <[ACTIVE] ExecuteThread: '54' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <[severity-value: 64] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-000339> <[ACTIVE] ExecuteThread: '45' for queue: 'weblogic.kernel.Default (self-tuning)' has become "unstuck".>

And:

<Warning> <oracle.adfinternal.view.faces.context.RichExceptionHandler> <BEA-000000> <ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase RENDER_RESPONSE 6
javax.faces.FacesException: An established connection was aborted by the software in your host machine
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._renderResponse(LifecycleImpl.java:1703)

And:

[NOTIFICATION] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '29' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>,0] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] -> PreRelease: [[
document 0 DBSearch failed or cancelled]]

Changes

The problems started when they upgraded to version 12.2.1.4

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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