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Frequent Stuck Threads In Imaging (Doc ID 2697825.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Stuck threads in WebCenter Content: Imaging with the below error in server log files:

<Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '31' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "634" seconds working on the request "Http Request Information: weblogic.servlet.internal.ServletRequestImpl@128f8d65[GET /imaging/renderimage/renderimage/ZEROdeg/fitFITSCALE/100pct/annotationsfalse/page1/version1/11.IPM_1234567.JPG]
", which is more than the configured time (StuckThreadMaxTime) of "600" seconds in "server-failure-trigger". Stack trace:
java.lang.Thread.sleep(Native Method)
oracle.imaging.viewer.cache.manager.CacheManagerBean.locateObjectPageInCache(CacheManagerBean.java:248)
<stack trace continues>

Also see the following errors:

<Warning> <EJB> <[ACTIVE] ExecuteThread: '33' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <[severity-value: 16] [rid: <RID>3] [partition-id: 0] [partition-name: DOMAIN] > <BEA-010065> <MessageDrivenBean threw an Exception in onMessage(). The exception is:
javax.ejb.EJBException: Object is currently being processed..

 

Changes

Trying to render corrupted documents, or documents that OIT cannot process.

Cause

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