Capture Import Processor Stopped Processing Emails and "Failed to get folder Inbox" Occurs in the Log
(Doc ID 2700375.1)
Last updated on SEPTEMBER 26, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and laterInformation in this document applies to any platform.
Symptoms
The following error is reported by the WebCenter Enterprise Capture Import Processor and batches are not being created:
[2020-08-05T23:23:15.629-07:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ecid>] [APP: capture] Failed to get folder Inbox[[
oracle.odc.exception.CaptureException: Failed to get folder Inbox
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:243)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor365.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor314.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy194.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:583)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:486)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:388)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3821)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3499)
at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:560)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:240)
... 43 more
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.iap.Protocol.handleResult(Protocol.java:355)
at com.sun.mail.imap.protocol.IMAPProtocol.doList(IMAPProtocol.java:1247)
at com.sun.mail.imap.protocol.IMAPProtocol.list(IMAPProtocol.java:1194)
at com.sun.mail.imap.IMAPFolder$1.doCommand(IMAPFolder.java:562)
at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:3554)
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3494)
... 45 more
oracle.odc.exception.CaptureException: Failed to get folder Inbox
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:243)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor365.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor314.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy194.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:583)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:486)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:388)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3821)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3499)
at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:560)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:240)
... 43 more
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.iap.Protocol.handleResult(Protocol.java:355)
at com.sun.mail.imap.protocol.IMAPProtocol.doList(IMAPProtocol.java:1247)
at com.sun.mail.imap.protocol.IMAPProtocol.list(IMAPProtocol.java:1194)
at com.sun.mail.imap.IMAPFolder$1.doCommand(IMAPFolder.java:562)
at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:3554)
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3494)
... 45 more
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |