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Capture Import Processor Stopped Processing Emails and "Failed to get folder Inbox" Occurs in the Log (Doc ID 2700375.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

The following error is reported by the WebCenter Enterprise Capture Import Processor and batches are not being created:

[2020-08-05T23:23:15.629-07:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ecid>] [APP: capture] Failed to get folder Inbox[[
oracle.odc.exception.CaptureException: Failed to get folder Inbox
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:243)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1271)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.GeneratedMethodAccessor365.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor314.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy194.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:583)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:486)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:388)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3821)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
  nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3499)
at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:560)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:240)
... 43 more
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.iap.Protocol.handleResult(Protocol.java:355)
at com.sun.mail.imap.protocol.IMAPProtocol.doList(IMAPProtocol.java:1247)
at com.sun.mail.imap.protocol.IMAPProtocol.list(IMAPProtocol.java:1194)
at com.sun.mail.imap.IMAPFolder$1.doCommand(IMAPFolder.java:562)
at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:3554)
at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:3494)
... 45 more

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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