Capture Email Import Processor is Failing with "Failed to obtain Move-To folder {0} " and "A389 NO Request is throttled" Errors
(Doc ID 2704608.1)
Last updated on NOVEMBER 29, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and laterInformation in this document applies to any platform.
Symptoms
Emails are not being processed from a Capture Email Import Processor. The Import Processor is set to only process emails with pdf attachments.
The email account inbox had 600+ emails in it, most of which had no attachments and were not going to be processed by Capture.
This was causing the following error the diagnostic logs:
Failed to obtain Move-To folder {0}
With email debugging enable (see Document 2143478.1), the out logs showed this error at the same time:
A389 NO Request is throttled
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |