My Oracle Support Banner

Forgot Password Feature not working (Doc ID 2711431.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


In OIG, trying to use 'Forgot Password' option does not work and displays below error

You will receive an email shortly with further instructions to your registered email. If you do not receive any email, please contact your system administrator

 This happens even when OIM.DisableChallengeQuestions is set to False


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.