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Oracle Access Manager (OAM) Default Forgot Password With One-Time Password Page Flow Fails With " Error 500--Internal Server Error" (Doc ID 2711840.1)

Last updated on AUGUST 09, 2021

Applies to:

Oracle Access Manager - Version 12.2.1.3.180413 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce the issue

1. Access an OAM protected resource

2. An OAM login page is displayed, with the "Forgot Password" link

3. Select the Forgot Password link, and redirected to the page where to enter User ID and click on "Generate Pin"

4. This redirects to "http://<FQDN_OAM_SERVER:OAM_PORT>/otpfp/initChangePswd" page with below error:

  • In step "4" it is expected that the OTP will be sent (in this case,through Email) and will be redirected to page where to enter the OTP and new password (as seen when the "serverRequestCacheType" is set to "COOKIE")

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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