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Clicking on "Launch Client" on the Capture /dc-client Page in IE 11 Returns "Failed to obtain the SystemInfo object from the server" (Doc ID 2711993.1)

Last updated on NOVEMBER 20, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Using Oracle WebCenter Enterprise Capture 12.2.1.3.0 with <Patch:30869930>.
Using Oracle HTTP Server 12.2.1.3
Using Oracle Access Manager 11.1.1.9

Clicking the "Launch Client' button on the /dc-client page in Internet Explorer 11 return the below error:

Failed to obtain the SystemInfo object from the server

Performing the same action in Chrome works.  In this environment, users use Managed Attachments and initiate scanning through IE 11.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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