WSM-00279 GenericFault : generic error Occurs When Messages are Not Dequeued (Doc ID 2714638.1)

Last updated on FEBRUARY 04, 2025

Applies to:

Symptoms

The issue is about some messages that are queued by ERP, but they are not dequeued in SOA.
This is happening in a SOA environment where a BPEL composite is sending events to ERP.
At certain times messages get dequeued, and at others they do not, preventing the events to be closed.
Sometimes SOA gets into a hanging state until it crashes.
The log file shows java.lang.NullPointerException along with occurrences of the following error on occasions:

The following Fault Message is received at the client side from the service:- [[
GenericFault : generic error."


ERROR
--------
[ERROR] [] [oracle.webservices.jaxws] [tid:<tid>  orabpel.invoke.pool-4.thread-13]
[userId: <userId>] [ecid:<ecid> ] [APP: soa-infra]
[composite_instance_id: <id>] [composite_name: <composite-name>] [component_name: <component-name>]
 Error while invoking endpoint "http://<hostname>:<port>/<context-root>/<service-name>" from client; Security Subject: <subject>
 [ERROR] [WSM-00279] [oracle.wsm.resources.security] [tid: orabpel.invoke.pool-4.thread-65] [userId: ]
 [ecid: ] [APP: soa-infra] [composite_instance_id: <id>]
[composite_name: <composite-name>] [component_name: <component-name>] [WSM_POLICY_NAME: oracle/wss11_saml_token_with_message_protection_client_policy]
The following Fault Message is received at the client side from the service:- [[
GenericFault : generic error.



STEPS
------
1. Run the BPEL service which sends a request to ERP
2. ERP sends the events and queue messages in the ERP database.
3. Some of these messages do not get dequeued which causes the SOA to hang sometimes and can lead to a crash.

Cause

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