Error Connecting to Office365 using Exchange Web Services in Import Processor Job "The request failed. The request failed. Connect to outlook.office365.com:443", "Connection timed out: connect"
(Doc ID 2716408.1)
Last updated on SEPTEMBER 26, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 to 12.2.1.4.0 [Release 12c]Information in this document applies to any platform.
Symptoms
Unable to connect to Microsoft mailbox through Exchange Web Services (EWS) in Oracle WebCenter Enterprise Capture 12.2.1.3 with <Patch:31458724> using an Import Processor Email Provider job. Attempting to connect to address:
https://outlook.office365.com/ews/exchange.asmx
The outlook cert has already been installed in the JDK cacerts store and the credentials provided in the job are correct. The error returned in the capture managed server log reads as:
[2020-08-28T15:20:58.271+00:00] [capdev_1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: af6c8c0a-8d00-463f-9156-1ff16419880f-0000012b,1:28] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error connecting to account[[
oracle.odc.exception.CaptureException: Error connecting to account
at oracle.odc.importprocessor.email.ExchangeEmailSource.processAccount(ExchangeEmailSource.java:294)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processExchange(ExchangeEmailSource.java:188)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1368)
...
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:415)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:355)
Caused by: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. Connect to outlook.office365.com:443 [outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>] failed: Connection timed out: connect
at microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:74)
at microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:158)
...
at microsoft.exchange.webservices.data.core.service.folder.Folder.bind(Folder.java:147)
at oracle.odc.importprocessor.email.ExchangeEmailSource.processAccount(ExchangeEmailSource.java:289)
... 54 more
Caused by: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. Connect to outlook.office365.com:443 [outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>] failed: Connection timed out: connect
at microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:729)
at microsoft.exchange.webservices.data.core.request.ServiceRequestBase.validateAndEmitRequest(ServiceRequestBase.java:639)
at microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:62)
... 60 more
Caused by: org.apache.http.conn.HttpHostConnectException: Connect to outlook.office365.com:443 [outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>, outlook.office365.com/<IP Address>] failed: Connection timed out: connect
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:158)
at org.apache.http.impl.conn.BasicHttpClientConnectionManager.connect(BasicHttpClientConnectionManager.java:338)
...
at microsoft.exchange.webservices.data.core.request.HttpClientWebRequest.executeRequest(HttpClientWebRequest.java:292)
at microsoft.exchange.webservices.data.core.request.ServiceRequestBase.getEwsHttpWebResponse(ServiceRequestBase.java:720)
... 62 more
Caused by: java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
...
at java.net.Socket.connect(Socket.java:606)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:141)
... 72 more
]]
Changes
Cause
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