When the WCC is Accessed through a Load Balancer Configured for SSL, Users are Unable to Log In.
(Doc ID 2716623.1)
Last updated on MARCH 26, 2025
Applies to:
Oracle WebCenter Content - Version 11.1.1.6.0 and laterInformation in this document applies to any platform.
Symptoms
The WebCenter Content Server is accessed through a load balancer.
The LB is configured to be accessed over HTTPS and is the SSL termination point.
As in the connection between the LB and WCC is over HTTP.
Users are unable to log into the WCC when accessed over the LB.
The Invalid Credentials message is returned.
Users are able to log in when accessing the WCC directly.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| There are three ways to resolve this: |
| A. Configure the load balancer to add the host name to the HTTPS request. |
| B. Use a custom deployment plan to set the referer-validation to NONE. |
| C. Modify the WCC cs.ear --> cs.war file. |
| References |