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When Using Gmail to Import Error "Couldn't connect to host, port: imap.gmail.com, 993" Occurs (Doc ID 2720921.1)

Last updated on OCTOBER 19, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

When connecting to a Gmail account for Capture Import processing, the below error occurs:

Couldn't connect to host, port: imap.gmail.com, 993"

oracle.odc.exception.CaptureException: Error connecting to account
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:219)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1384)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:101)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:131)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:118)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:197)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:112)
at sun.reflect.GeneratedMethodAccessor499.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:94)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
at com.sun.proxy.$Proxy308.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4778)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:4173)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:127)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5632)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:681)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused By: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: imap.gmail.com, 993; timeout 120000;
  nested exception is:
java.net.ConnectException: Connection refused: connect

This issue occurs even after adding a security certificate. Due to this issue, the import job is unable to process emails from this email account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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