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Getting Error "J2EE JOC-044 Error Transforming Document J2EE JOC-043" After Installing OIT Patch 31563101 (Doc ID 2722484.1)

Last updated on OCTOBER 23, 2020

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Getting the below error after applying OIT Patch 31563101: OUTSIDE IN TECHNOLOGY 8.5.4 Opatch#9 packages for WCC 11.1.1.9:

A cache exception occurred. [[
J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: There was an error launching the external transformation process: {0} {1} oracle.imaging.ImagingException: TCM-07023: A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: There was an error launching the external transformation process: {0} {1} faultType: SYSTEM faultDetails: ErrorCode = oracle.ias.cache.CacheException, ErrorMessage = J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: There was an error launching the external transformation process: {0}
{1} at oracle.imaging.pagecache.RenderPageCache.packageJOCException(RenderPageCache.java:1313)
at oracle.imaging.pagecache.RenderPageCache.getTransformedSourcePath(RenderPageCache.java:978)
at oracle.imaging.pagecache.RenderPageCache.getDocumentPageCount(RenderPageCache.java:1120)
at oracle.imaging.render.RenderTransformLink.processAndPassItOn(RenderTransformLink.java:99)
at oracle.imaging.render.RenderAnnotSecurityLink.processAndPassItOn(RenderAnnotSecurityLink.java:278)
at oracle.imaging.render.RenderManager.renderPage(RenderManager.java:457)

The Imaging diagnostic log shows the following:

[2020-10-14T11:12:18.025+05:30] [IPM_server1] [TRACE] [] [oracle.imaging.service] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID: ] [SRC_CLASS: oracle.imaging.rendering.OPTransformEngine] [SRC_METHOD: runExport] Called runExport with parameters : resultPath=PATH_TO_IMAGE, outputFormat=TIFF, outputWidth=0, beginPage=null, endPage=null)
[2020-10-14T11:12:18.025+05:30] [IPM_server1] [TRACE] [] [oracle.imaging.service] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID:] [SRC_CLASS: oracle.imaging.rendering.OPTransformEngine] [SRC_METHOD: runExport] Native exporter executable ìH_HOME%/oit/linux/lib/contentaccess/exporter does not exist or not executable.
[2020-10-14T11:12:18.025+05:30] [IPM_server1] [TRACE] [] [oracle.imaging.service] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid:ECID] [APP: imaging] [DSID:] [SRC_CLASS: oracle.imaging.rendering.OPTransformEngine] [SRC_METHOD: runExport] Exiting runExport
[2020-10-14T11:12:18.026+05:30] [IPM_server1] [TRACE:16] [] [oracle.imaging.agents] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID: ] [SRC_CLASS: oracle.imaging.renderagent.RenderAgent_o1zb0w_Impl] [SRC_METHOD: performSubsetTranslation] RETURN  - 1 msec
[2020-10-14T11:12:18.026+05:30] [IPM_server1] [TRACE:16] [] [oracle.imaging.agents] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID: ] [SRC_CLASS: oracle.imaging.renderagent.RenderAgent_o1zb0w_Impl] [SRC_METHOD: performSubsetTranslation] RETURN  - 1 msec
[2020-10-14T11:12:18.026+05:30] [IPM_server1] [TRACE:16] [] [oracle.imaging.agents] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID: ] [SRC_CLASS: oracle.imaging.renderagent.RenderAgent_o1zb0w_Impl] [SRC_METHOD: performSubsetTranslation] RETURN  - 1 msec
[2020-10-14T11:12:18.027+05:30] [IPM_server1] [TRACE:16] [] [oracle.imaging.service] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID: ] [SRC_CLASS: oracle.imaging.pagecache.XformedDocCacheLoader] [SRC_METHOD: load] RETURN  - 3 msec
[2020-10-14T11:12:18.027+05:30] [IPM_server1] [ERROR] [] [oracle.as.cache] [tid: [ACTIVE].ExecuteThread: '13' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: UID] [ecid: ECID] [APP: imaging] [DSID:] [[
oracle.imaging.RenderingException: There was an error launching the external transformation process: {0}
{1}
at oracle.imaging.rendering.OPTransformEngine.runExport(OPTransformEngine.java:382)


The Viewer cache no longer functions making images unreadable.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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