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ORA-06512: at "APPS.OIM_FND_USER_TCA_PKG" During Password Update from OIM to EBS (Doc ID 2750211.1)

Last updated on APRIL 06, 2021

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.0R version, Oracle Connectors - Others

ACTUAL BEHAVIOR
---------------
ORA-06512: at "APPS.OIM_FND_USER_TCA_PKG", line 658 during password update from OIM to EBS

With Oracle Identity Manager (OIM) 11.1.2.3 integrated with Oracle Access Manager (OAM) 11.1.2.3 and Oracle Internet Directory (OID) 11.1.1.9.0 and OAM and OIM are also integrated with Oracle eBusiness Suite (EBS) 12.2.5 for Single Sign On (SSO) and User management through the OIM EBS UM connector version (11.1.1.5.0), there is an issue that some users are not disabling/updating from OIM to EBS, we were asked to apply the latest EBS Connector 11.1.1.5.0R <Patch 30316235>, which also includes the fixes from the mandatory <Patch 27733565>. After applying patch, now users are updated from OIM to EBS, but when we update their password from the EBS Form in OIM Self Service, we get the following error.

ERROR

 

EXPECTED BEHAVIOR
--------------------------------
Password update should be propagated to EBS from OIM.

Steps To Reproduce the Issue
======================
1. Have SSO Login Types = BOTH in EBS side

2. Have EBS SSO configured bi-directional

3. Have OID Registered with EBS side using provisioning Type = 1.

4. For a user with an SSO based and local password on the EBS side, try to change the password from OIM

5. Result is the error above, even though this works in Dev fine

Note only difference between Dev and Prod is:
Applications SSO Enable OID Identity Add Event = DISABALED in Prod and ENABLED in Dev EBS.
Additionally, it is found to be working with non-SSO users (i.e. local only) which are those in EBS where user_guid is null. When an EBS User has a GUID value, then the above error is seen and the password is not accepted the EBS target system.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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