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Oracle Access Manager (OAM) Forgot Password flow With One-Time Password (OTP) getting HTTP 500 (Doc ID 2751421.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Access Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Using OAM 12.2.1.3 and Forgot Password With One-Time Password is not working. While trying to generate OTP for password reset getting HTTP 500 Internal Server Error using bellow steps:

1. On login screen click on "Forgot Password"
2. Input username and click on "Generate PIN"
3. HTTP 500 error seen on /otpfp/initChangePswd OAM endpoint

Changes

Following doc was used to configure Forgot Password With One-Time Password :

Oracle Access Manager 12c (OAM 12.2.1.3): How to Configure the OAM Default Forgot Password With One-Time Password Page (Doc ID 2465058.1)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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