My Oracle Support Banner

Oracle Access Manager (OAM) Forgot Password flow With One-Time Password (OTP) getting HTTP 500 (Doc ID 2751421.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Oracle Access Manager - Version and later
Information in this document applies to any platform.


Using OAM and Forgot Password With One-Time Password is not working. While trying to generate OTP for password reset getting HTTP 500 Internal Server Error using bellow steps:

1. On login screen click on "Forgot Password"
2. Input username and click on "Generate PIN"
3. HTTP 500 error seen on /otpfp/initChangePswd OAM endpoint


Following doc was used to configure Forgot Password With One-Time Password :

Oracle Access Manager 12c (OAM How to Configure the OAM Default Forgot Password With One-Time Password Page (Doc ID 2465058.1)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.