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An .XLSX Document From Capture Causes An Imaging Basic Viewer Error Upon Opening The Last Page (Doc ID 2753296.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.3.0 and later
Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Two separate emails containing two different .XLSX document attachments went through the Capture Import Processor and Document Conversion processor to convert them to TIFF before being directly committed to Imaging. When opening the image in the Imaging Basic Viewer, it works fine until the last page is opened. At that point, the Basic Viewer throws error:

Document 1.IPM_123456 failed image conversion and cannot be stored in the cache at this time.

The .XLSX documents are 98 and 169 pages, respectively.  Other .XLSX files do not throw this error.  The original TIFF file opens correctly in a TIFF Viewer program such as Windows Photos.

In addition to the above problem, the Basic Viewer hangs at this point, not allowing any other documents to be opened.  And, the email body page appears as the next to last page of the TIFF file instead of the very last page.

Changes

None identified.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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