Large sas7bdat Files Are Failing With The "Conversion Job [number] Cannot Be Returned From Provider The Inbound Refinery Did Not Return Any Files."
(Doc ID 2755136.1)
Last updated on JULY 20, 2024
Applies to:
Oracle WebCenter Content - Version 11.1.1.9.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.1.9.0 version, Conversion
Certain contents are getting stuck in GENWWW state with following conversion error
ERROR
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The conversion job [number] cannot be returned from provider [IBR Provider]. The Inbound Refinery did not return any files. This item will need to be resubmitted after errors on the Inbound Refinery are corrected.
STEPS
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The issue can be reproduced at will with the following steps:
1. Set up sas7bdat in Configuration Manager (application/sas7bdat - set to use DirectPDFExport)
2. Checkin a large file
3. Observe timeout error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot checkin large sas7bdat files.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |