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Large sas7bdat Files Are Failing With The "Conversion Job [number] Cannot Be Returned From Provider The Inbound Refinery Did Not Return Any Files." (Doc ID 2755136.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


On : version, Conversion

Certain contents are getting stuck in GENWWW state with following conversion error

The conversion job [number] cannot be returned from provider [IBR Provider]. The Inbound Refinery did not return any files. This item will need to be resubmitted after errors on the Inbound Refinery are corrected.

The issue can be reproduced at will with the following steps:
1. Set up sas7bdat in Configuration Manager (application/sas7bdat - set to use DirectPDFExport)
2. Checkin a large file
3. Observe timeout error

The issue has the following business impact:
Due to this issue, users cannot checkin large sas7bdat files.


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