My Oracle Support Banner

When Authenticating Using the Capture Commit Profile Errors Occur if the Username or Password is More than 25 Characters (Doc ID 2763606.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


When trying to pass valid credentials in the Capture Commit profile (commit to Imaging/WCC), the below error occurs:

Failed to connect

The server logs show the following:

[tenant-name: GLOBAL] [DSID: <DSID>] Error logging into WebCenter Imaging[[
oracle.odc.exception.CommitException: Failed to log in.
    at oracle.odc.commit.ipm.IPMSystem.login(
    at oracle.dc.admin.view.commitprofile.IPM.IPMCommitManager.doLogin(
    at oracle.dc.admin.view.commitprofile.IPM.IPMCommitManager.login(
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Caused by: oracle.imaging.ImagingException: TCM-00020: Unable to authenticate user.
    faultType: USAGE
    at oracle.imaging.proxy.ProxyServicesFactory.handleLoginException(
    at oracle.imaging.proxy.ProxyServicesFactory.authenticate(
    at oracle.imaging.ServicesFactory.login(
    at oracle.odc.commit.ipm.IPMSystem.login(
    ... 108 more

The error message does not indicate that the issue with the username/password length. The logs also do not provide any specific reason as to why this failed.

When the user was created the WebLogic console, no error occurred. Using the same user to log in to the Content server or Imaging server results in no error.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.