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After Lift & Shift Migration Imaging Throws Error "TCM-07045: Error loading cache entry" (Doc ID 2778622.1)

Last updated on MAY 28, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Users are receiving this error in the diagnostic log file when clicking on a document in Imaging:

[2021-05-20T15:31:26.116+00:00] [IPM_server1] [ERROR] [] [oracle.imaging.service] Error loading cache entry[[
oracle.imaging.ImagingException: TCM-07045: Error loading cache entry
faultType: SYSTEM
faultDetails:
ErrorCode = java.io.IOException, ErrorMessage = No such file or directory
at oracle.imaging.pagecache.AnnotCacheLoader.loadAnnotations(AnnotCacheLoader.java:106)

Changes

Domain was migrated from old to new environment using Lift & Shift.

Cause

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