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IMAP Transports Polling Stopped In Oracle Service Bus 12.2.1.3 (Doc ID 2779877.1)

Last updated on OCTOBER 13, 2021

Applies to:

Oracle Service Bus - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.3.0 version, OSB Core Functionality

IMAP Transports Polling stopped in Oracle Service Bus 12.2.1.3

Hi Team,

Customer has integrations running in production which is reading the emails from Shared email box via IMAP then processing those email's into another target system.
It is using OSB email transports with the following configurations.
EndPoint: mailfrom:outlook.office365.com:993
Email Protocol: imap
Polling Interval: 1 min

It is able to connect to the shared email box successsfully via IMAP and process the email's as expected.
Soemtimes, we have observed that Email Polling stopped in Production and it did not able to connect and read the email's until restart the Proxy Service/WebLogic server.

They have observed the following errors in WebLogic logs intermittently. Pleae find the attached logs (Server-Unavailable-15_Logs.txt) for more details.
LOGIN failed.
Failed to open POP folder
Connection dropped by server?;
Connection reset;

they have also obeserved that IMAP socket connection also Stuck in Linux server during the time.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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