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FA - Unable To Download File From UCM Server with EBS (Doc ID 2783827.1)

Last updated on JUNE 14, 2021

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.0 version, Fusion Application Integration

Unable to download file from UCM server using EBS.

Customer is trying to extract data from fusion using extract definitions which will generate the XML file in UCM server.

In EBS trying to load the same extract file. Getting error:

StatusMessage=Unable to download file. Unable to retrieve information for 'TEST_123456'.
StatusMessageKey=!csUnableToDownloadFile!csUnableToGetRevInfo2,TEST_123456


EBS logs show:

 

The content server is not receiving any web service requests from EBS with trace logging enabled.  There are no logs showing in UCM at the time of the error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download ESS content
2. Error occurred

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Download ESS content.

Cause

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In this Document
Symptoms
Cause
Solution
References


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