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Java Application Fails To Start With ERROR:"EXCEPTION_ACCESS_VIOLATION (0xc0000005)" When ESSO Logon Manager Is Running (Doc ID 2791640.1)

Last updated on JULY 20, 2021

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Microsoft Windows x64 (64-bit)
Microsoft Windows (32-bit)

Symptoms

ESSO Logon Manager is conflicting with a newly installed Java application and causing it to crash with an exception error. 

If a user starts the java application while ESSO is installed and running on a system, the application fails to start. The following java exception error is generated in the error log file. 

ERROR

A fatal error has been detected by the Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8286d3cc6, pid=15928, tid=0x0000000000003dbc

 

Java Stack dump shows the following:

 

 

If ESSO is completely shut down (i.e. not just paused), the java application will start without issue. When ESSO is relaunched, the problem reappears.


Adding the following registry value and setting it to zero tells ESSO not to load the jhohook but this does not resolve the issue for the java application.
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Passlogix\Extensions\AccessManager\JHO]
"InstallHook"=dword:00000000


Installed Patch 27134204 from Doc ID 2649112.1 which resolved the issue for previous applications, but did not appear to have any effect on this issue.

Also downloaded and installed ESSO version 11.1.2.3.2 on a test system to see if that would resolve the issue, and it did not.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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