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Unable To Connect To Oulook Email Account Using Capture Import Processor (Doc ID 2792574.1)

Last updated on MARCH 24, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Unable to connect to an email box from an Import processor job in WebCenter Enterprise Capture 12c.  It is possible to connect to the same mail box from a 11g Capture environment.  Network reachability from the Capture server to the mail box via IP has been verified (both ping & telnet are working fine). Also tried to configure the mail box with the same IP.

Error:
Unable to connect to the specified email account

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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