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Unable to See Users Under Administration Tab in MFT Console. Debug Diagnostic Log Error: oracle.igf.ids.IDSException: Failed to get the next entry. Unavailable AdditionalInfo: LDAP Error 52 : [LDAP: error code 52 - Unavailable] (Doc ID 2794003.1)

Last updated on JULY 23, 2021

Applies to:

Oracle Virtual Directory - Version 12.2.1.0.0 and later
Oracle Managed File Transfer - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Managed File Transfer (MFT) with Library Oracle Virtual Directory (libOVD) for integration with LDAP server.

Unable to see users under Administration tab in MFT console.

MFT debugged diagnostic log shows:

[2021-07-16T15:04:59.067+00:00] [<mft server>] [ERROR] [] [oracle.mft.SECURITY] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS admin username>] [ecid: <ecid>] [APP: <app>] [partition-name: DOMAIN] [tenant-name: GLOBAL] Exception while getting the users for filter :<portion of username>[[
oracle.igf.ids.IDSException: Failed to get the next entry. Unavailable AdditionalInfo: LDAP Error 52 : [LDAP: error code 52 - Unavailable]
at oracle.igf.ids.IDSResultSet.getNext(IDSResultSet.java:161)
at oracle.igf.ids.IDSResultSet.getNext(IDSResultSet.java:60)
at oracle.tip.mft.security.IdentityServiceImpl.getUsers(IdentityServiceImpl.java:417)
at oracle.tip.mft.security.IdentityServiceImpl.getUsers(IdentityServiceImpl.java:387)
at oracle.tip.mft.ui.connector.util.SecurityKeyUtil.getAllUsers(SecurityKeyUtil.java:402)
at oracle.tip.mft.ui.console.designer.ESProvisioningController.onSuggest(ESProvisioningController.java:1210)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.el.util.ReflectionUtil.invokeMethod(ReflectionUtil.java:181)
at com.sun.el.parser.AstValue.invoke(AstValue.java:289)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:304)
at oracle.adfinternal.view.faces.el.InternalELObject.autoSuggest(InternalELObject.java:250)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.el.util.ReflectionUtil.invokeMethod(ReflectionUtil.java:181)
at com.sun.el.parser.AstValue.invoke(AstValue.java:289)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:304)
at oracle.adf.view.rich.event.ClientListenerSet.invokeCustomEventListeners(ClientListenerSet.java:179)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl$DeliverClientEvent.invokeContextCallback(LifecycleImpl.java:2352)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2224)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnNamingContainerComponent(UIXComponentBase.java:2179)
at oracle.adf.view.rich.component.fragment.UIXRegion.invokeOnComponent(UIXRegion.java:452)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at oracle.adf.view.rich.component.fragment.UIXInclude.invokeOnComponent(UIXInclude.java:166)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnChildrenComponents(UIXComponentBase.java:2110)
at org.apache.myfaces.trinidad.component.UIXComponentBase.invokeOnComponent(UIXComponentBase.java:2240)
at javax.faces.component.UIComponent.invokeOnComponent(UIComponent.java:1503)
at javax.faces.component.UIComponentBase.invokeOnComponent(UIComponentBase.java:714)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeCustomEvents(LifecycleImpl.java:915)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executeAfterPhaseLogic(LifecycleImpl.java:457)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:398)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:237)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:650)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:295)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:353)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.help.web.rich.OHWFilter.doFilter(OHWFilter.java:95)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:207)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:105)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain$1.call(TrinidadFilterImpl.java:591)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain$1.call(TrinidadFilterImpl.java:587)
at org.apache.myfaces.trinidad.context.ExternalContextPropagator.processInScope(ExternalContextPropagator.java:216)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:596)
at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:91)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain$1.call(TrinidadFilterImpl.java:591)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain$1.call(TrinidadFilterImpl.java:587)
at org.apache.myfaces.trinidad.context.ExternalContextPropagator.processInScope(ExternalContextPropagator.java:216)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:596)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$1.call(TrinidadFilterImpl.java:372)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$1.call(TrinidadFilterImpl.java:368)
at org.apache.myfaces.trinidad.context.ExternalContextPropagator.processInScope(ExternalContextPropagator.java:216)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilterImpl(TrinidadFilterImpl.java:383)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilter(TrinidadFilterImpl.java:241)
at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFilter.java:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:169)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.security.jps.ee.http.JpsAbsFilter$3.run(JpsAbsFilter.java:175)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:650)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:112)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilterInternal(JpsAbsFilter.java:293)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:150)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:94)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:248)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at oracle.jrf.servlet.ExtensibleGlobalFilter.doFilter(ExtensibleGlobalFilter.java:92)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:32)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:78)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3797)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3763)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:344)
at weblogic.security.service.SecurityManager.runAsForUserCode(SecurityManager.java:197)
at weblogic.servlet.provider.WlsSecurityProvider.runAsForUserCode(WlsSecurityProvider.java:203)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:71)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2451)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2299)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2277)
at weblogic.servlet.internal.ServletRequestImpl.runInternal(ServletRequestImpl.java:1720)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1680)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:272)
at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:352)
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)
Caused by: oracle.igf.ids.arisid.ArisIdIGFException: Failed to get the next entry. Unavailable AdditionalInfo: LDAP Error 52 : [LDAP: error code 52 - Unavailable]
at com.oracle.ovd.arisid.OvdIdsResultSet.hasMore(OvdIdsResultSet.java:251)
at oracle.igf.ids.IDSResultSet.hasMore(IDSResultSet.java:121)
at oracle.tip.mft.security.IdentityServiceImpl.getUsers(IdentityServiceImpl.java:416)
... 128 more
Caused by: oracle.ods.virtualization.service.VirtualizationException
at oracle.ods.virtualization.operation.AbstractOperation.checkResult(AbstractOperation.java:191)
at oracle.ods.virtualization.operation.SearchResultCollection.finalizeSearchResults(SearchResultCollection.java:236)
at oracle.ods.virtualization.operation.SearchResultCollection.hasNext(SearchResultCollection.java:140)
at com.oracle.ovd.arisid.OvdIdsResultSet.hasMore(OvdIdsResultSet.java:224)
... 130 more

]]


And <mft server>-ovd.log similarly shows:

...
[2021-07-16T15:04:42.990+00:00] [<mft server>] [TRACE] [] [oracle.ods.virtualization.engine.backend.jndi.<ADAPTER>.pool.stats] [tid: <TID>] [userId: <anonymous>] [ecid: <ecid>] [APP: mft-app] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.ods.virtualization.engine.util.VDELogger] [SRC_METHOD: debug] [[
LDAP Connection Pool Stats Details for: <ADAPTER>[<LDAP server hostname>:<port>] at 2021-07-16 15:04:42.986
...
[2021-07-16T15:04:59.060+00:00] [<mft server>] [ERROR] [LIBOVD-60176] [oracle.ods.virtualization.exception] [tid: <TID>] [userId: <WLS admin user>] [ecid: <ecid>] [APP: MFTUI] [partition-name: DOMAIN] [tenant-name: GLOBAL] JNDI exception: {0}.[[
javax.naming.ServiceUnavailableException: [LDAP: error code 52 - Unavailable]; remaining name 'ou=<ou>,dc=<company>,dc=com'
...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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