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Error Converting Document to TIF Using GhostScript "The output file of the external conversion program does not exist" (Doc ID 2799487.1)

Last updated on MARCH 24, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12c]
Information in this document applies to any platform.

Symptoms

Using Capture 12.2.1.4.0 and configured Document Conversion Processor to convert using GhostScript. When processing a PDF through the job, the following error is returned:

[2021-08-02T06:49:39.492-05:00] [capture_server1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Error occurred while processing batch.[[
oracle.odc.docconverter.DocExportException: Error: Conversion failed due to return code.. Workspace MBOL_DOCS_SEPARATOR. Batch ID: 333. Batch Name: mbol73. Item ID: input.pdf. Conversion Program: C:\Program Files\gs\gs9.27\bin\gswin64c.exe. Command Line: -q -dNOPAUSE -dNumRenderingThreads=4 -sCompression=lzw -r300 -sDEVICE=tiffgray -sOutputFile=C:\Users\<username>\AppData\Local\Temp\333\images\input.pdf.TIF C:\Users\<username>\AppData\Local\Temp\333\input.pdf -c quit. Return Code: 1.
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.validateExternalExportResult(DocumentConverterProcessor.java:823)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFileUsingExternalApp(DocumentConverterProcessor.java:767)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:835)
...
at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:337)
at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:57)
at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:655)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:420)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:360)

]]

On other systems, the error may appear as:

Error occurred while processing batch.[[oracle.odc.docconverter.DocExportException: Error: The output file of the external conversion program does not exist. Missing file: /tmp/222244/images/222244.1.TIF.. Workspace Mastec_AP_Invoice. Batch ID: 222244. Batch Name: MNSFLD-19695. Item ID: 22244.1. Conversion Program: /u01/app/gs/gs-952-linux-x86_64. Command Line: -q -dQUIET -dBATCH -dNOPAUSE -dNumRenderingThreads=4 -sCompression=lzw -r300 -sDEVICE=tiffgray -sOutputFile=/tmp/222244/images/222244.1.TIF /tmp/222244/222244.1 -c quit. Return Code: 0.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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