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Failed To Acquire Ticket | Publishing (Doc ID 2805688.1)

Last updated on SEPTEMBER 13, 2021

Applies to:

Oracle WebCenter Sites - Version 12.2.1.0.0 to 12.2.1.3.0 [Release FatWire]
Information in this document applies to any platform.

Symptoms

This error occurs when trying to publish content:

[ERROR] [] [oracle.wcsites.xcelerate] [tid: <tid>] [userId: ] [ecid: <ecid>] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] [pagename=OpenMarket/Xcelerate/Actions/PublishConsoleFront] Error: com.openmarket.xcelerate.commands.PublishClientDispatcher: Publish: com.fatwire.wem.sso.SSOException: Failed to acquire multi ticket[[
com.fatwire.wem.sso.SSOException: Failed to acquire multi ticket
at com.fatwire.wem.sso.cas.CASProvider.getMultiTicket(CASProvider.java:225)
at com.fatwire.wem.sso.SSOSession.getMultiTicket(SSOSession.java:178)

Additionally:

[ERROR] [] [oracle.wcsites.wem.sso.cas.filter] [tid: 141] [userId: <anonymous>] [ecid: a7f30864-5b70-44b3-a63b-e93778d04249-0000390e,0] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] Multi ticket <mt_name> is either invalid or already expired. Request [<url>] from <ip>[[
com.fatwire.wem.sso.SSOException: org.jasig.cas.client.validation.TicketValidationException:
Ticket '<st_name>' not recognized

Changes

Environment is clustered using unicast.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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