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Error Converting Word And Excel Documents With Error: OIT OILink Error No valid fonts found (Doc ID 2806976.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Using OIT to do document conversion and Microsoft Offices documents like Word and Excel fail with the error "OI EXRunExport failed - No valid fonts found [2819]".

From the logs

[ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '41' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid:] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] OILink ERROR[[
com.oracle.outsidein.OutsideInException: OI EXRunExport failed - No valid fonts found [2819]



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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