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Invoices are not Moving from Mail to WFR WebVerifier (Doc ID 2812698.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle WebCenter Forms Recognition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Batches are not moving from the mailbox to WFR WebVerifier.  One new batch shows up in State 550, instead of 570.

The OCR RTS Instance H_ log file contains the following:

[Info]   |30| 02:46:35.295 |  8376 | 4829804k/120995228k | 4694732k/189287740k | 467856k/505040k | 721 | 50/52 | Performing OCR step on document '<document_name>.wdc', '<document_name>.tif' (1/1)
[Error]  |10| 03:06:24.233 |  8376 | 4887572k/120937460k | 4757708k/189224764k | 637588k/671200k | 906 | 54/52 | OCR Error in Engine 'FineReader11' at page 1: Error reading zone ! Unexpected error executing the selected recoengine..
[Error]  |30| 03:06:24.233 |  8376 | 4887576k/120937456k | 4757704k/189224768k | 637588k/671200k | 906 | 54/52 | Performing automatic restart after OCR failure. The processed document will be kept in its current batch state. One more processing attempt will be applied to try to recover the OCR engine.

The Classify & Extract RTS Instance H_ log file contains the following:

[Info]   |30| 03:27:01.207 | 11980 | 4644096k/121180936k | 4506372k/189476100k | 558636k/549668k | 537 | 47/52 | <document_name>.wdc
[Info]   |30| 03:27:01.207 | 11980 | 4644536k/121180496k | 4506372k/189476100k | 558636k/549668k | 537 | 47/52 | Performing classification and extraction step on document '<document_name>.wdc' (1/1)
[Info]   |30| 04:08:11.706 | 11980 | 5594472k/120230560k | 5472904k/188509568k | 1541928k/1503968k | 877 | 47/52 | Stop Processing
[Error]  |30| 04:08:11.706 | 11980 | 5594932k/120230100k | 5472904k/188509568k | 1541928k/1503968k | 877 | 47/52 | Processing document crashed.

 

Changes

New environment, new 500 page document submitted for processing, OCR RTS Instance set to perform OCR on all pages.

Cause

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