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RTS Instance Configured for Import is Stopping Without Importing Documents (Doc ID 2829436.1)

Last updated on MAY 06, 2024

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

On a WebCenter Forms Recognition 11.1.1.9.0 system that had been working. Any RTS instance that is configured for Import stops after about 5 seconds and does not import any documents when there is a document in the Import folder.  If no documents exist in the folder to be imported, the RTS instance does not get restarted.

The H_<RTS>_<Date>.log file shows a recurring "Requesting restart..." logging every 5 seconds or so when we dropped a tif file in the Import folder:

[Info] |30| 07:21:30.324 | 2304 | 3970016k/58940720k | 4209180k/68138740k | 46028k/61352k | 513 | 28/6 | Killing UpdatePoolTimer
[Info] |30| 07:21:30.329 | 2304 | 3970012k/58940724k | 4209184k/68138736k | 46068k/61352k | 513 | 28/6 | Host is starting... [Stopped = 0]
[Info] |30| 07:21:30.820 | 2304 | 3969360k/58941376k | 4205628k/68142292k | 46068k/61352k | 513 | 28/6 | Start Processing
[Info] |30| 07:21:30.823 | 2304 | 3969364k/58941372k | 4205628k/68142292k | 46072k/61352k | 513 | 28/6 | Connecting to database Job 'Invoice_Import'.
[Info] |30| 07:21:31.059 | 2304 | 3969444k/58941292k | 4205368k/68142552k | 46212k/61840k | 513 | 28/6 | Document processing completed. [Stopped = 0]
[Info] |30| 07:21:31.062 | 2304 | 3969408k/58941328k | 4205368k/68142552k | 46020k/61544k | 513 | 28/6 | Stop Processing
[Info] |30| 07:22:31.603 | 2304 | 3975672k/58935064k | 4206468k/68141452k | 46020k/61544k | 513 | 28/6 | Start Processing
[Info] |30| 07:22:31.606 | 2304 | 3975676k/58935060k | 4206468k/68141452k | 46020k/61544k | 513 | 28/6 | Connecting to database Job 'Invoice_Import'.
[Info] |30| 07:22:31.839 | 2304 | 3975520k/58935216k | 4206392k/68141528k | 46208k/61904k | 513 | 28/6 | Document processing completed. [Stopped = 0]
[Info] |30| 07:22:31.842 | 2304 | 3975464k/58935272k | 4206392k/68141528k | 46024k/61616k | 513 | 28/6 | Stop Processing
[Info] |30| 07:23:32.473 | 2304 | 3979228k/58931508k | 4211836k/68136084k | 46024k/61616k | 513 | 28/6 | Start Processing
[Info] |30| 07:23:32.476 | 2304 | 3979232k/58931504k | 4211836k/68136084k | 46024k/61616k | 513 | 28/6 | Connecting to database Job 'Invoice_Import'.
[Info] |30| 07:23:34.143 | 2304 | 3979140k/58931596k | 4212536k/68135384k | 46208k/61832k | 515 | 28/6 | Requesting restart...
[Info] |30| 07:23:34.156 | 2304 | 3979080k/58931656k | 4212508k/68135412k | 45916k/61568k | 513 | 28/6 | Document processing completed. [Stopped = 1]
[Info] |30| 07:23:34.163 | 2304 | 3979080k/58931656k | 4212508k/68135412k | 46032k/61568k | 513 | 28/6 | Stop Processing
[Info] |20| 07:23:35.285 | 7020 | 3955160k/58955576k | 4172280k/68175640k | 6884k/8984k | 154 | 27/4 | Username: bbgipmadmin, Computername: <SERVERNAME>
[Info] |30| 07:23:35.287 | 7020 | 3955172k/58955564k | 4172280k/68175640k | 6884k/9000k | 154 | 27/4 | Killing reco timer
[Info] |30| 07:23:35.289 | 7020 | 3955176k/58955560k | 4172304k/68175616k | 6884k/9004k | 154 | 27/4 | Killing autostop timer
[Info] |30| 07:23:35.297 | 7020 | 3955176k/58955560k | 4172296k/68175624k | 6884k/9020k | 154 | 27/4 | Killing autostart timer
[Info] |30| 07:23:35.299 | 7020 | 3955176k/58955560k | 4172296k/68175624k | 6888k/9028k | 154 | 27/4 | Killing UpdatePoolTimer
[Info] |30| 07:23:35.301 | 7020 | 3955176k/58955560k | 4172296k/68175624k | 6888k/9028k | 154 | 27/4 | Host is starting... [Stopped = 0]
[Info] |30| 07:23:35.797 | 7020 | 3955200k/58955536k | 4175868k/68172052k | 6888k/9032k | 154 | 27/4 | Start Processing
[Info] |30| 07:23:35.811 | 7020 | 3955236k/58955500k | 4175892k/68172028k | 7408k/9696k | 163 | 27/4 | Connecting to database Job 'Invoice_Import'.
[Info] |30| 07:23:40.311 | 7020 | 3982284k/58928452k | 4215656k/68132264k | 46384k/61460k | 527 | 28/6 | Requesting restart...
[Info] |30| 07:23:40.328 | 7020 | 3981936k/58928800k | 4214876k/68133044k | 45888k/60868k | 525 | 28/6 | Document processing completed. [Stopped = 1]
[Info] |30| 07:23:40.330 | 7020 | 3981816k/58928920k | 4214884k/68133036k | 45908k/60672k | 525 | 28/6 | Stop Processing
[Info] |20| 07:23:41.440 | 7004 | 3961280k/58949456k | 4177624k/68170296k | 6884k/8984k | 154 | 27/4 | Username: bbgipmadmin, Computername: <SERVERNAME>
[Info] |30| 07:23:41.446 | 7004 | 3961308k/58949428k | 4177664k/68170256k | 6884k/9000k | 154 | 27/4 | Killing reco timer
[Info] |30| 07:23:41.448 | 7004 | 3961312k/58949424k | 4177672k/68170248k | 6884k/9004k | 154 | 27/4 | Killing autostop timer
[Info] |30| 07:23:41.451 | 7004 | 3961316k/58949420k | 4177696k/68170224k | 6884k/9020k | 154 | 27/4 | Killing autostart timer
[Info] |30| 07:23:41.453 | 7004 | 3961316k/58949420k | 4177704k/68170216k | 6888k/9028k | 154 | 27/4 | Killing UpdatePoolTimer
[Info] |30| 07:23:41.455 | 7004 | 3961316k/58949420k | 4177712k/68170208k | 6888k/9028k | 154 | 27/4 | Host is starting... [Stopped = 0]
[Info] |30| 07:23:41.956 | 7004 | 3960444k/58950292k | 4175848k/68172072k | 6888k/9032k | 154 | 27/4 | Start Processing
[Info] |30| 07:23:41.969 | 7004 | 3960392k/58950344k | 4177252k/68170668k | 7408k/9696k | 163 | 27/4 | Connecting to database Job 'Invoice_Import'.
[Info] |30| 07:23:46.172 | 7004 | 3971448k/58939288k | 4213352k/68134568k | 46436k/61592k | 528 | 28/6 | Requesting restart...
[Info] |30| 07:23:46.190 | 7004 | 3971456k/58939280k | 4212572k/68135348k | 45908k/60992k | 526 | 28/6 | Document processing completed. [Stopped = 1]
[Info] |30| 07:23:46.193 | 7004 | 3971448k/58939288k | 4212580k/68135340k | 45776k/60776k | 526 | 28/6 | Stop Processing
[Info] |20| 07:23:47.335 | 1112 | 3973844k/58936892k | 4191060k/68156860k | 6884k/8984k | 154 | 27/4 | Username: bbgipmadmin, Computername: <SERVERNAME>

 

 

The I_<Date>_DistillerRuntimeServiceHost_<PID>.log file shows:

0|0|07:23:34.140|LErr:5|hRes:0|.\General.cpp|Tue Jul 22 17:05:48 2014|139||Can't get TempFileName in||C:\Users\<Username>\AppData\Local\Temp\|

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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