Case creation fails after migrating from 12.2.1.3 to 12.2.1.4 (Doc ID 2831636.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Symptoms

The customer migrated from 12.2.1.3 to 12.2.1.4 and after that cannot start a case.
The WLS logs shows
<Dec 27, 2021 4:07:12,859 PM EST> <Notice> <Stdout> <BEA-000000> <BPM-73420

The diagnostics log shows the following error

[J2EE_MODULE.name: fabric] [WEBSERVICE.name: CreateCaseProcess.service] [WEBSERVICE_PORT.name: CreateCaseProcessPort] [oracle.soa.tracking.FlowId: <FlowId>] [oracle.soa.tracking.InstanceId: <InstanceId>] [oracle.soa.tracking.SCAEntityId: <SCA ID>] [composite_name: <Composite!1.0.0>] [FlowId: 0000Ns30yGVFo215Jv8Dyf1XmsOS000001] Exception[[
BPM-73420

Error in starting cases.
Error in starting cases.
Contact system administrator for assistance.

at oracle.bpm.casemgmt.impl.CaseInstanceServiceImpl.startCase(CaseInstanceServiceImpl.java:295)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
...
Caused by: java.lang.IllegalArgumentException: Unable to use ECM based Content Store likely due to incorrect ECM URL and/or credentials setup in Oracle EM.
at oracle.bpel.services.workflow.ecm.api.ContentObjectFactory.getContentObject(ContentObjectFactory.java:103)
at oracle.bpm.casemgmt.document.FilePlanUtil.getDocumentProperties(FilePlanUtil.java:201)
at oracle.bpm.casemgmt.document.FilePlanUtil.getDocumentProperties(FilePlanUtil.java:169)
at oracle.bpm.casemgmt.document.FilePlanUtil.createFilePlanContent(FilePlanUtil.java:78)
at oracle.bpm.casemgmt.impl.CaseDocumentServiceImpl.createCaseFolder(CaseDocumentServiceImpl.java:91)
at oracle.bpm.casemgmt.impl.CaseInstanceServiceImpl.startCase(CaseInstanceServiceImpl.java:218)
... 251 more
Caused by: java.lang.NullPointerException
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:348)
at org.apache.chemistry.opencmis.commons.impl.ClassLoaderUtil.loadClass(ClassLoaderUtil.java:151)
at org.apache.chemistry.opencmis.commons.impl.ClassLoaderUtil.loadClass(ClassLoaderUtil.java:106)
at org.apache.chemistry.opencmis.client.bindings.impl.CmisBindingsHelper.getTypeDefinitionCache(CmisBindingsHelper.java:198)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.