Ebusiness SSO Is Not Working After OCT2021 CPU Access Manager OAM BUNDLE PATCH 12.2.1.3.210915 (Doc ID 2834705.1)

Last updated on APRIL 28, 2023

Applies to:

Oracle Access Manager - Version 12.2.1.3.210915 and later
Information in this document applies to any platform.

Symptoms

Using OAM 12.2.1.4
After applied the OAM BUNDLE PATCH 12.2.1.4.210920, accessing EBS with SSO login fails with the error below.
It happens only with the users which contains backslash \ in the DN like: cn=ab\cde
Error on the IE browser when accessing (https://<HOSTNAME>/accessgate/dossologin)

HTTP 500 Internal Server Error

Edge /Chrome /Firefox Error:

Internal Error: Webgate allowed access to protected page GUID=null

OAM Logs:

oracle.apps.fnd.ext.sso.SsoUser calculateAppsUsers
SEVERE: SEVERE exception while finding AppsUser details for GUID NULL -->
java.sql.SQLException: ORA-01465: invalid hex number
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:462)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:931)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:481)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:205)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:548)
at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:217)
at oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:947)
at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1283)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1441)

oracle.security.am.engines.common.identity.provider.exceptions.IdentityProviderException: OAMSSA-20027: Could not get user : cn=<CN>,
,cn=<users>,dc=<DC>, idstore: <IdentityStoreName>, with
exception: oracle.igf.ids.IDSException: Operations error:
at oracle.security.am.engines.common.identity.provider.impl.ids.IDSUserProviderImpl.getUserByDN(IDSUserProviderImpl.java:2094)
at oracle.security.am.engines.common.identity.provider.impl.ids.IDSUserProviderImpl.getUserAttributes(IDSUserProviderImpl.java:1853)
at oracle.security.am.engines.common.identity.provider.impl.ids.IDSUserProviderImpl.getUserAttributes(IDSUserProviderImpl.java:1767)
at oracle.security.am.engines.common.identity.provider.impl.IdentityProviderImpl.getUserAttributes(IdentityProviderImpl.java:1040)
...
Caused by: oracle.igf.ids.IDSException: Operations error:
at oracle.igf.ids.arisid.ArisIdServiceManager.readEntity(ArisIdServiceManager.java:1475)
at oracle.igf.ids.UserManager.getUser(UserManager.java:136)
at oracle.security.am.engines.common.identity.provider.impl.ids.IDSUserProviderImpl.getUserByDN(IDSUserProviderImpl.java:2090)
... 77 more
Caused by: oracle.igf.ids.arisid.ArisIdConnectionException: Operations error:
at com.oracle.ovd.arisid.OvdIdsStackProvider.mapResultCode(OvdIdsStackProvider.java:774)
at com.oracle.ovd.arisid.OvdIdsStackProvider.readSubject(OvdIdsStackProvider.java:1650)
at com.oracle.ovd.arisid.OvdIdsStackProvider.doRead(OvdIdsStackProvider.java:1754)
at com.oracle.ovd.arisid.ArisIdStackProvider.doRead(ArisIdStackProvider.java:250)
at org.openliberty.arisid.Interaction.doGet(Interaction.java:1229)
at oracle.igf.ids.arisid.ArisIdServiceManager.readEntity(ArisIdServiceManager.java:1411)
... 79 more
Caused by: oracle.ods.virtualization.service.VirtualizationException at
oracle.ods.virtualization.operation.AbstractOperation.checkResult(AbstractOperation.java:191)
at oracle.ods.virtualization.operation.SearchResultCollection.finalizeSearchResults(SearchResultCollection.java:236)
at oracle.ods.virtualization.operation.SearchResultCollection.<init>(SearchResultCollection.java:83)
at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:192)
at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:47)
at oracle.ods.virtualization.service.DefaultVirtualizationSession.processOperation(DefaultVirtualizationSession.java:403)

Cause

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Ebusiness SSO Is Not Working After OCT2021 CPU Access Manager OAM BUNDLE PATCH 12.2.1.3.210915 (Doc ID 2834705.1)

Applies to:

Symptoms

Cause

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